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Overview

AssistEdge is an award-winning, scalable automation platform that helps enterprises modernize customer service, improve business processes and enhance operational productivity.

WORK FASTER AND SMARTER

  • When one of the world's largest high-tech manufacturing companies wanted to digitize the order management process, handling more than 2 million transactions per year, it took to automation. AssistEdge helped reduce the solution delivery time by 50%.

Successful enterprises use well defined methodologies and structured processes for operational efficiency. But many employees continue to perform mundane, repetitive tasks, which do not justify their competencies. Automation enables employees to use their skill sets, time and effort for more productive business activities.

AssistEdge automates work for some of the largest companies in the world, helping them reduce their operational costs, eliminate errors and enhance agent productivity – all while achieving payback in less than 6 months. We cover the full spectrum of automation through:

  • End-to-end automation using software robots. All enterprises processes are completed totally hands-free, until the bot has a question.

  • Assisted automation where the user controls the automation. Assisted automation helps handle processes that need to be managed manually.

  • Partial automation is for processes that require a combination of automated and manual tasks, which require personnel review or judgment.

We provide automation through four robust, non-intrusive modules, based on customer needs:

  • AssistEdge Robotic Process Automation is an end-to-end service for building and implementing RPA. It provides integrated software robots to automate any high touch, repetitive processes. It also provides assisted automation for processes which need manual intervention.

  • AssistEdge Smart User Environment Is a unified and smart dashboard for customer service agents. It provides automation of agent desktops to enable them to log into all heterogeneous applications through one platform.

  • AssistEdge Real-Time Expertise Manager is a seamless multi-media, multi-channel collaboration solution that gives customers access to subject matter experts in real-time, with context passing across the enterprise.

  • AssistEdge Integrated Device Monitoring tracks application usage and user activity on any device, and suggests processes that can be automated to improve productivity and grow user engagement.

AssistEdge processes more than 50 million transactions per month, automates more than 10,000 processes and helps clients save more than $50 million every year. The platform has won many prestigious industry awards for innovation including the Global Telecoms Business Innovation Awards, the Alsbridge Innovation Award and the Aegis Graham Bell Award.

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